WHY EVV MATTERS
CLOCKING IN/OUT MADE SIMPLE.
EVV or “electronic visit verification” is required by Medicaid to confirm services are provided at the correct time and location. Using it consistently protects you, supports your clients, and keeps our agency strong and compliant.
Clocking in and out has never been easier. Our simple, intuitive system lets you manage your time with just a few taps so you can focus on caring for your clients.
You’re not just clocking in — you’re strengthening our care community. 💙
What is a good clock?
Consistent, accurate clocks keep your record strong and increase your chances to win! Scroll for more info.
Frequently Asked Questions
Need help? We’re here to support you.
Here, you'll find answers to your most pressing questions about our clocking system. Learn how to efficiently clock in and out, participate in exciting raffles, and check your standings on the leaderboard. We aim to provide clear and concise information to ensure you have a seamless experience with our system.
What if I don’t have an internet connection?
Use offline mode. See “Helpful Links” for more info.
What if I don’t have a smart phone?
Use IVR/Telephony. See “Helpful Links” for more info.
My AlayaCare Password isn't working?
Call CS Team to reset your password.
What if I forget to clock in/out?
Contact your scheduler as soon as possible. Set a timer for yourself in the future so you don't forget.
What if I’m running late to my shift?
Only clock in when you arrive to your client’s home. Contact your scheduler ASAP for time adjustments.
Why is the app not letting me clock in/out?
Call CS Team for AlayaCare troubleshooting.
What if I need to leave early?
Contact your scheduler as soon as possible to adjust your schedule.
How do I turn on my location?
Enable location services on your device. See “Helpful Links” for more info.
HELPFUL LINKS
How do I enable location services?
To ensure your clock-ins are counted as accurate, make sure location services are enabled on your device when using the AlayaCare app.
Your location allows the system to verify that you are within the client’s home area when you start and end your shift.
For more info on how to enable location , click the link below.